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Riders' Report Card Gives "L" Train A "C"
Some even filled out the forms as they were handed them on August 15 at the Rockaway Parkway station, making sure they immediately got the point across to authorities that the line is, generally, okay - with a few exceptions. The results of the report cards were were released last Friday, giving the line an overall "C," which is, after all, a passing grade. According to the Metropolitan Transit Authority (MTA), 42,000 cards were distributed over a three day period. Communters were asked to grade the line on 21 separate service attributes, from Delays During Rush Hour to Sense of Security in Stations, Cleanliness, Comfort and Waiting Times Between Trains. Officials said the lowest mark for the line was a "D" for being too crowded at rush hour. "Given that the Canarsie line has seen more than its fair share of service interruptions over the past few years during the installation of communications equipment, I'm not totally surprised by the grade," said Howard H. Roberts, Jr. president of MTA-NYC Transit. "The line also has unprecedented ridership growth, growth we didn't fully anticipate and have been unable to respond to as quickly as we would have liked." MTA authorities said since 2000, ridership on the line has increased 20 percent, compared to a nine percent system-wide increase, fueled largely by a boom in residential growth in Williamsburg and Greenpoint. One rider getting off the train at the Rockaway Parkway terminal station said she gave the line a "C-plus" because "they have a lot of new stuff now, including the trains themselves." She said she "especially appreciates the good and cold air conditioning" the most.
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