Riders Get To Fill Out Report Card For L-Line
By Charles Rogers
Riders on the Canarsie-L Line - from the Rockaway Parkway end of the line to the 8th Avenue other end of the line - last week got the opportunity to tell the New York City Transit Authority administrators what they think of the service they've been getting and state their priorities for improvement.
T.A. representatives chose the Canarsie Line as the second throughout the system to give their opinions, with the first being the Flushing Line in Queens. They intend to ask all riders in every borough, according to authorities.
Some of the questions asked on the 22-item questionnaire included whether station announcements are easy to hear; whether the riders have a sense of security on the trains; the cleanliness of the trains and stations; and whether there is a reasonable waiting time between trains. Although the questionnaires were handed out at the Rockaway Parkway station on Friday, other stations along the Canarsie line were visited earlier in the week.
 | | (Above) While Director Jennifer Berkeley, right, hands out questionnaires to commuters at Rockaway Parkway station, (below) Senior Director of Operation Support Jim Leonard and Superintendent Sandra Garcia tabulate some of the findings. |
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Jim
Leopard, service director for Operation Support, the title given to the project,
said riders were "very patient" and, as they rushed to trains, accepted the
questionnaires as if they were "eager" to answer. Director Jennifer Berkeley
said she didn't have to ask many people to take the "test," since most just
walked over to her so she could hand it to them.
"Sure, I wanted the card," one said. "I wanted to tell
them some of the problems I've been having," Another said she was eager to hand
over the report card because she wanted them to know that she was "pretty well
satisfied" with the service, generally. Neither party would give his or her
name.
 | | Charles
Rogers |
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