2002-08-15 / Top Stories

B-6 Riders Satisfied With Safety, But Crowding’s A Problem: Survey

A B-6 bus on the Flatlands Avenue segment of its route. Neil S. FriedmanA B-6 bus on the Flatlands Avenue segment of its route. Neil S. Friedman

The NYPIRG Straphangers Campaign recently released the results of a customer satisfaction poll of B6 bus riders. The poll showed that 57 percent of riders surveyed were dissatisfied with crowding on the B6.

Riders on the B6, which runs between New Lots and Cropsey Avenue along Bay Parkway and Flatlands Avenue through Canarsie, rated cleanliness, safety, reliability, announcements and crowding on a scale from 1 to 5, where 1 is the satisfactory and 5 most satisfactory. While riders feel the B6 is too crowded, 85 percent surveyed are satisfied with safety.

The B6 saw an 11.8 percent increase in ridership, but only a 3.1 percent increase in service between 1999 and 2000.

"There are a lot more riders on the B6 and service needs to follow," said Farouk Abdallah, Straphangers Campaign Field Organizer.

Last month the NYPIRG Straphangers Campaign met with management from the New York City Transit Bus Department to discuss survey findings.

"Bus management was receptive - they understand that crowding is a problem on the B6 and we discussed ways to improve it," said Neysa Pranger, Campaign Coordinator.

One of the options discussed was Bus Rapid Transit (BRT) - a program that offers a variety of strategies for improving bus service, including:

•Redesigning bus stops to reduce delays from buses maneuvering into and out of bus stops.

•Longer bus stops to eliminate waits for multiple buses to enter the stop.

•Bus lanes with physical means to discourage other vehicles from violating bus lanes.

•Pre-boarding fare payment at high-volume times and places to reduce dwell time at stops.

•Bus priority signals to help late-arriving buses catch up to schedule.

•Scheduling for even spacing while allowing buses to travel as fast as conditions allow.

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