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Social Security Q: Why does Social Security use so many acronyms? Are you trying to confuse us? A: There are so many complicated concepts and long titles at Social Se-curity that it is hard not to use acro-nyms like SSI(Supplemental Security Income), COLA (Cost of Living Ad-justment ) and PIA (Primary Insurance Amount). However, we’re always happy to explain them to you and to help you understand them. If you need help un-derstanding some of our terms, visit our online glossary at www.ssa.gov/ glossary. htm. Call us at 1-800-772-1213 or visit your local Social Security office. Q: How can I get an estimate of my Social Security benefits? A: Social Security has a Retirement Planner at www.ssa.gov/retire that provides three different retirement calculators. You can also request a Social Security Statement be mailed to you by completing the online request form at www.ssa.gov/pebes. Q: When is the best time to call Social Security’s 800 number? A: You can conduct your Social Se-curity business 24 hours a day, including weekends and holidays, by calling our toll-free number, 1-800-772-1213. You can speak to a representative form 7 a.m. to 7 p.m. on business days. Some of the services available include scheduling an appointment, changing your address, and signing up to send your Social Security check to your bank. You can also use our automated ser-vices 24 hours a day to request services such as a replacement Medicare card or Social Security Statement, and a variety of other forms and publications. Our phone lines are busiest early in the week and early in the month, so if your business can wait, it’s best to call at other times. However, if you’re plan-ning to file for benefits, you should call us as soon as possible.
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